Friday, January 31, 2014

The importance of mobile devices...

"Of the 65 percent of email that gets opened on mobile gadgets, smartphones" 

People use their cell phones as their primary means of communication.  This includes future resident, your development team, and operations personnel.  Cell phone service is an important factor that directly influences where people choose to live and how effectively they work.

Thursday, January 23, 2014

Don't be left behind...

“One thing students aren’t leaving behind, regardless of whether they live on or off campus, is their phones, and cell reception was thus (not surprisingly) critical to student housing residents, 49 percent of whom ranked reception with a 10 on a scale from one to 10 when asked how critical cellular reception was in their selection of an apartment community for college”...http://bit.ly/1cdpC5c

That statement applies to almost everyone on these days, but especially those in the multifamily space.  Every year clients seem to be more focused on the level of cell phone service at their new projects.  Prudent developers simply have too much on the line to overlook cell phone service, because it definitely impacts where people ultimately choose to live.

In 2013, I worked on approximately 15+ new projects as well as several projects that carried over from 2012.  Proactive assessment done during ground breaking in 2012 that projected problems turned out to be very accurate.  I was pleased to be able to help clients requesting additional guidance with their needs.

In one case, I worked with the key impacted service provider with marginal indoor service and determined network improvements were in process very near their project.  As a result of these efforts, I saved my client hundreds of thousands of dollars in unnecessary equipment costs.

In another case, I helped a client that had extremely limited funds for in-building upgrades.  I found a low-cost short-term solution, while also learning the service provider could help improve things in the intermediate term, at no cost to my client.    

In another instance, I helped a client manage the positioning of their property to generate significant ancillary revenue from service provider leases by providing some key situation analysis and then managing the service provider interface.

As we move into 2014, clients are asking for wider variety assessments.  Proactive assessments done at ground breaking to determine likely issues.  Initial site assessments with follow up assessments to track service levels.  Confirming assessments to understanding pre-move in/early move in conditions.  Use of existing assets combined with new baseline data to reduce costs.

Three important trends to watch in 2014.  
  1. Small cells:  Can they progress from primarily Cusumer based to Enterprise scale?
  2. Boosters:  What impact will the new FCC regulation have on available solutions as well as how they are implemented?
  3.  Public Safety Radio:  How can it be tied into a broader in-building wireless approach?

Thursday, January 16, 2014

Are you meeting your resident’s cell phone service needs?

People assume that in "Class A" markets they won’t have an issue with cell phone service at their projects; however, that simply isn't the case.  Each project is different and there is no "one size fits all" way to protect yourself.  Discovering what service providers are impacted and to what extent is an important first step in understanding your situation. 

Cell phone service can be influenced by many factors such as building materials and distance away from the servicing cell sites.  Each service provider has it owns sites, capacity plan, and coverage capabilities.  It is important to consider carefully, your situation, especially the baseline level of service, which is often hard to discern without a more detailed assessment. 

For example, according to the developer, at a project I recently visited, they had good outdoor service pre-construction.  They built a four-story wood frame structure with a brick façade and low e glass to find out during the early leasing phases that significant parts of their project did not have adequate cell phone service coverage.  What they did not consider was their baseline level of service, the impact of building materials, site topography and the changes that their project would have on the existing cell service provider network resources.

While there are no easy or perfect solutions, new innovations and advances are coming out all the time.  It is an evolving space that used to emphasize outdoor voice-based services and is now transitioning to higher bandwidth indoor-focused system.  If there is a problem, deciding what to do requires good information, expertise as well as a solid plan to navigate your way through what is often a multi-tiered coordination and execution process.